Refund & Cancellation Policy

1. No subscriptions, nothing to cancel

Every credit pack is a single, one-time payment. There are no subscriptions, recurring charges or automatic renewals, so there is nothing to cancel. Credits never expire, so you can use them whenever you like.

2. Failed generations are refunded automatically

1 credit generates 1 image. If an image fails to generate for any reason on our side, the credit is returned to your account automatically. You don't need to contact us.

3. Refunds for unused packs

If you change your mind, you can ask for a full refund within 24 hours of purchase, as long as you haven't used any credits from that pack. Once a refund is approved, the pack's credits are removed from your account.

4. Image quality issues

AI-generated images can vary. If a shot doesn't come out right, you can regenerate it, or add more or clearer reference photos. If images are clearly unusable because of a fault on our side (for example, the wrong product, broken files or badly distorted results), email us within 24 hours with the shoot link. We'll review it and restore the credits used, or refund the amount, where appropriate.

5. Duplicate or incorrect charges

If you were charged twice, charged the wrong amount, or paid but didn't receive your credits, contact us and we'll fix it or refund you in full.

6. What isn't refundable

• Credits that have already been used to generate images, except as described in section 4.
• Free credits given at signup or as part of a promotion.
• Credits used on content that breaks our Terms of Service, or on accounts closed for breaking them.

7. How to request a refund

Email contact@snapvara.com from the email address on your Snapvara account and include:

• The order or payment ID from your Dodo Payments receipt.
• The pack you bought and the date of purchase.
• The reason for your request, and the shoot link for quality issues.

We reply within 2 business days. Approved refunds are processed through Dodo Payments, our Merchant of Record, back to your original payment method. Depending on your bank or card issuer, the money usually shows up within 5–10 business days.

8. Chargebacks

If something went wrong, please contact us before raising a dispute with your bank. We can usually resolve problems faster, and disputes may lead to the account being suspended while they're reviewed.

9. Contact

Questions about this policy? Email contact@snapvara.com or visit our contact page.